Frequently Asked Questions

1. What is Shikory BD?

Shikory BD is an online store offering natural food products and everyday food essentials in Bangladesh.

2. Where do you deliver?

We deliver across Bangladesh, subject to product availability and courier service coverage.

3. How long does delivery take?

Our usual estimated delivery time is approximately 24 hours within Dhaka and up to 72 hours outside Dhaka. Actual delivery times may vary.

4. How much is delivery?

Our standard delivery charge is ৳60 within Dhaka and ৳120 outside Dhaka. Any different applicable charge will be communicated before order confirmation.

5. Can I pay on delivery?

Cash on Delivery is available for eligible orders and locations. Available payment options are displayed during checkout.

6. Can I return a product?

Eligible return requests must be submitted within seven calendar days of delivery, subject to our Return & Refund Policy and applicable law.

7. What if I suspect that a product is adulterated or not pure?

Contact us with your order number and available evidence. We take product purity concerns seriously and will investigate the complaint.

If adulteration or a relevant product purity failure is substantiated, we will refund the full product price and bear the applicable original and return delivery costs.

Opened or used food products may also qualify for a return in such cases.

8. Will I receive a full refund?

For an approved eligible return, we refund the full approved amount. For a substantiated adulteration or product purity complaint, the full product price and applicable delivery costs will be covered by Shikory BD.

For change-of-mind returns, the conditions in our Return & Refund Policy apply.

9. How long does a refund take?

We aim to process approved refunds within seven days after approval and completion of the necessary checks. Payment providers may require additional time to credit the money.